Privacy Policy

Last updated on 19/04/2025

Introduction

This Privacy Policy describes how MADHAV GOU ANUSANDHAN KENDER and its affiliates (collectively "MADHAV GOU ANUSANDHAN KENDER, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://madhavgouanusandhankender.com/ (hereinafter referred to as Platform).

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

  • Name, date of birth, address
  • Telephone/mobile number, email ID
  • Bank account or payment information
  • Biometric information (when applicable)
  • Behavior and preferences on our Platform

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:

  • Assist sellers and business partners in handling orders
  • Enhance customer experience
  • Resolve disputes and troubleshoot problems
  • Detect and prevent fraud
  • Enforce our terms and conditions
  • Conduct marketing research and analysis

Sharing

We may share your personal data internally within our group entities, affiliates, and with third parties such as sellers, business partners, and service providers. These disclosures may be required to:

  • Provide access to our services
  • Comply with legal obligations
  • Enforce our user agreement
  • Facilitate marketing activities
  • Prevent and investigate fraudulent activities

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Users are responsible for ensuring the protection of login and password records for their account.